USCIS no longer accepts written requests to reschedule biometrics appointments at application support centers (ASCs). Individuals must now call the USCIS Contact Center to reschedule their appointment in advance of the appointment date. As a reminder, you must establish “good cause” or USCIS will not reschedule the appointment. USCIS does not clearly outline the reasons that would be considered good cause, but the agency does note that you should not come to your appointment if you are sick, are starting to have symptoms of an illness, have been instructed to quarantine, or if you have been in contact with someone with COVID-19.

Attorney Lakshmi Challa hosted a webinar about Navigating the USCIS Contact Center. She shares tips for speaking to a live person and accomplishing your goals on the call.

Please note: missing your scheduled biometrics appointment could result in a denial of your case. You should confirm that your request to reschedule has been successful.

Recent Update from USCIS

We have closed the Biometrics Processing Unit (BPU) in Alexandria, VA and no longer accept written requests to reschedule biometric services appointments at application support centers. You must now call the USCIS Contact Center to reschedule a biometric services appointment. This change reduces paperwork and helps us track requests more efficiently. 

How to Reschedule a Biometric Services Appointment
You must call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) before the date and time of your original appointment and establish good cause for rescheduling. If you fail to call before your scheduled appointment or fail to establish good cause, USCIS may not reschedule the appointment. If you fail to appear for your originally scheduled biometric services appointment and the appointment is not rescheduled, we will consider the related application, petition, or request abandoned and, as a result, we may deny it.

For more information, please visit the Preparing for Your Biometric Services Appointment webpage.